Frequently Asked Questions
For 125 years the Rapport story has followed the philosophy laid down by its founder of innovation, quality and service. A 125 year old brand goes beyond trends. It’s timeless. At Rapport we ensure our products stand the test of time, we design to elevate the experience of owning a luxury timepiece. We exist to help our customers care for and appreciate their time pieces and prized possessions. Welcome to the Family.
An automatic watch has a mechanism that requires regular motion to keep the inner spring constantly charged. This motion is usually provided as it is worn. Once removed from the wrist the stored energy will only run for 24-72 hours, depending upon the model, then the watch will need to be manually rewound and reset.
Many automatic watches have additional features, or 'complications' - date/lunar phase/world time etc. so the task of rewinding and recalibrating a watch if it runs down is best avoided. Furthermore, watches of such calibre are precision instruments and like all thoroughbreds they actually benefit from exercise - if left unwound for long periods, internal lubrication can be lost from critical areas which will eventually lead to excessive wear on components and subsequent lack of accuracy.
All our watch cushions and watch winder holders have been carefully designed to adapt to fit all wrist sizes.
Contact our Customer Service team for more information.
We do not offer personalisation yet, however we will always go above and beyond to try customise where we can.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
See more on Shipping here.
Orders placed before 2pm will be shipped the same day. Orders within the UK take between 1-3 business days to arrive. Overseas deliveries can take anywhere from 3-7 business days. Delivery details will be provided in your confirmation email.
We do not accept responsibility of customs duties incurred.